Refund policy

Please note that all orders must be inspected by the customer in the presence of the delivery representative upon delivery.

Returns & Exchanges

Once the order has been inspected and accepted, returns or exchanges are not permitted, except in the case of a manufacturing defect or fault in the item.

Faulty or Defective Items

If you notice a manufacturing defect or fault in the product, you may request a return or exchange within 14 days of receiving your order.

Condition of the Item

To be eligible for a return or exchange due to a manufacturing defect or fault, the item must be returned in its original condition and original packaging.

How to Request a Return or Exchange

Email us at janistore2026@gmail.com with your order number, details of the issue, and photos showing the defect or fault. We will review your request and provide you with the next steps.

Questions

For any questions regarding returns or exchanges, please contact us at janistore2026@gmail.com.